Customer Success Manager, Media
Job Title Copy URL

locations Chicago IL
user level Senior
type activity Full time
posted 7 days ago

Marketers today are under more pressure than ever before to perform. At Fyllo, we understand that and are committed to providing solutions that help brands outperform at every stage of the customer journey. With our industry-leading datasets, innovative contextual targeting platform and world-class team of media experts, we provide marketers with the tools they need to increase reach, boost efficiency and drive exponential results. 

Founded in 2019, we have closed our Series C and raised 100 million to date. We now have created the world’s largest data marketplace of cannabis and CBD purchase data, that is used by emerging brands and Fortune 500 companies, enabling access to 65 million frontline consumers who shape and move markets. 2022 proved to be a big year with our acquisition of Semasio, so that together we will continue to grow our footprint globally.

One of Semasio’s core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they’re shown in brand-safe environments, which is essential for reputation management. Additionally, Semasio gives advertisers complete control over targeting criteria, allowing them to adjust and optimize campaigns in powerful ways.

Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way.  If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!

The Role:

Fyllo is looking for a motivated self-starter to represent and quarterback client success for Media Solutions. The Manager will define the framework to drive superior client service through account management, relationship development, client retention, and upsell efforts. This position is responsible for defining the fostered growth of new and existing business. The Manager will partner with several internal teams including the Sales, Strategic Planning, Trading, and Marketing teams. 

This is a perfect opportunity for someone who loves working in fast-paced startup environments and wants to help blaze the trail for future growth. Reporting to the Manager, Customer Success,  this position requires dynamic, strategic, and quantitative thinking. 

Day to Day:

Business Goals

  • Build on the existing strategy for customer success to onboard, retain, and upsell new and existing business 
  • Understand the department’s initiatives and execute them into actionable items across the team. Responsible for setting timelines, establishing accountability, and tracking progress. 
  • Collaborate cross functionally with marketing, sales, trading teams to constantly optimize offering based on client needs, company goals, and identified market opportunities. 
  • Responsible for retaining and growing existing accounts through identification of strategic upsells

Account Support

  • Oversight of Tier I client relationships to identify opportunities for cross sell, upsell, and Fyllo product evolution
  • Provide superior customer relationships including the ability to influence enterprise account growth
  • Create framework for effective, scalable account support

Preferred Qualifications:

  • BA/BS Degree
  • 5+ years of experience in a customer success media-oriented role
  • Experience at an online publisher, ad exchange, ad server, DSP, or other online advertising roles preferred
  • Excellent organizational, interpersonal, presentation and communication skills (written and verbal) 
  • Proactive and positive attitude, always willing to collaborate with team members and colleagues
  • Strong troubleshooting, analytical, and problem-solving abilities
  • Well versed in media vocabulary and key performance metrics
  • Self-motivated to learn about products, technology, customers, and competitors
  • Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
  • Outstanding computer skills including strong knowledge of Microsoft Office, Salesforce, and Google Drive
  • Thrive in fast paced, dynamic working environments and enjoy working on developing-stage projects (with a clear vision for the ‘big picture’)
  • Naturally curious with a continuous desire to grow knowledge base and learn more 
  • Possess genuine interest in Fyllo’s mission to help the world realize the full potential of highly regulated industries

Perks & Benefits

  • Unlimited PTO
  • Monthly mobile stipend
  • Home office stipend
  • 401K
  • Hybrid work schedule
  • United Healthcare medical coverage
  • Dental & vision insurance
  • Parental leave
  • Pre-tax commuter programs
  • Half-day Fridays starting at 2pm
  • Learning & development programs


Perks & Benefits

  • Unlimited PTO
  • Flexible hybrid or remote work schedule, with Friday’s early close :)
  • Monthly mobile stipend
  • Home office stipend
  • 401K 
  • United Healthcare medical coverage
  • Dental & vision insurance
  • Parental leave
  • Pre-tax commuter and health savings programs
  • Employee Assistance Program & Mental Health Resources including Coaching, Counseling, Work-Life Services & Leadership Support
  • Learning & development programs

Next Steps

Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min.

Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability – we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!



Fyllo offers compliance cloud enterprise grade software and database services for the cannabis industry.

Size: 101-250 employees

Funding Level: Mid-stage Startup

Total Amount Raised: 58.0 M

Year Founded: 2019


Salveo Capital JW Asset Management ARCADIAN Fund Phyto Partners K2 & Associates Sol Global investments K2